United Kingdom · Information Technology & Services
Information Technology & Services
Software Development
Customer Service
The support platform that works the way you work with your customers. Incredibly fast, integrated with Linear and Slack, and a powerful API for everything else.
We're continuing to onboard customers at an incredibly fast clip. Here are just a few - welcome all, we're excited to work with you! 👇SketchSourcegraphCrewAIMonadForest AdminSafe Security ...
Plain
linkedin · Started 2/13/2026
I don't believe in ticket deflection. I believe in making tickets unnecessary. There's a difference.Deflection redirects the customer:"Did you check the help center?""Try our AI assistant"But making tickets unnecessary is the opposite. It’s fixing what caused the question in the first place.Better onboarding.Clearer UI.Docs that actually answer the thing people are stuck on.One is reactive cost control.The other is proactive product work.At Loom, I stopped measuring success by response time.I st ...
Plain
linkedin · Started 2/13/2026
Been getting a lot of messages from people who missed the Claude Code session I hosted a few months ago. Don't worry — Field Notes #2 went out this week and people are building things!This edition I'm showing my process: building an automation from start to finish on camera. Just me talking to myself for three videos straight.It's invite-only but you can request access (link below) 👀 ...
Plain is a Python web framework forked from Django, designed for building products with various packages for authentication, admin, frontend, and development.
UK-based B2B support platform Plain raised $15M in Series A funding led by Battery Ventures, with participation from Index Ventures and Connect Ventures.
JPMorgan: Crypto Market Structure Act likely to pass mid-year
JPMorgan predicts the Crypto Market Structure Act will likely pass by mid-2026, potentially transforming the crypto market and attracting institutional investors.