DECO - Portuguese Association For Consumer Protection

Portugal · Nonprofit Organization Management

DECO is Portugal's largest independent non-profit organization dedicated to consumer protection, established in 1974. With a membership of 450,000 and a team of 83 staff, DECO operates nationwide through six regional offices, including one in Algarve. The organization focuses on advocating for consumer rights, providing education, and resolving conflicts. DECO offers a range of services, including legal advice and conflict resolution, handling over 452,000 inquiries each year. It conducts educational programs in schools and provides professional training in consumer law. The organization also publishes test results, guides, and magazines to inform consumers about products and services, and it actively lobbies for consumer-friendly legislation. Additionally, DECO provides mediation services for resolving disputes between consumers and businesses without the need for litigation. It emphasizes accessibility for all Portuguese consumers, particularly vulnerable groups such as youth and financially strained households.