PRESENCE

프랑스 · 시장 조사

PRESENCE is a French marketing research institute that specializes in enhancing customer experience (CX) across various networks and touchpoints. Founded in 1975 as part of the TOPO Research group, the company supports businesses in optimizing customer relations from points of sale to corporate headquarters. PRESENCE offers a range of services, including mystery shopping programs, customer and employee satisfaction surveys, compliance audits, and online customer opinion surveys. These services help clients navigate the customer journey and improve their CX ecosystem. The company employs around 100 CX experts in France, utilizing innovative tools and methodologies to provide both qualitative and quantitative insights. With a focus on professionalism and empathy, PRESENCE serves a diverse clientele across various sectors. The company is dedicated to delivering memorable and customized customer experiences, emphasizing utility, reliability, agility, and operational excellence.