Founded in 2017, Omnichat is an omni-channel chat commerce solution provider that centralises customers’ conversations from WhatsApp Business Platform, Facebook Messenger, Instagram, LINE, WeChat and website live chat into a single platform to enhance efficiency, increase sales revenue and drive conversion. Leveraging on our online-merge-offline(OMO) sales integration, gamified marketing automation, chatbots as well as customer service platform, Omnichat is committed to empowering brands to deliver personalised shopping experience and drive smart retail transformation. Headquartered in Hong Kong, with coverage in Taiwan, Singapore, Malaysia, Omnichat’s vision is to convert all visitors to customers through chat. The company has built a solid reputation in serving local and international retail and e-commerce brands. *Omnichat is an Official WhatsApp Business Solution Provider of Meta and Silver Tech partner of LINE Awards & Recognitions: - Marketing Interactive - Asia Ecommerce Awards 2024 - Gold Award (Best Use of Personalisation, Best eCommerce Customer Service, Best eCommerce Loyalty Programme); Silver Award (Best eCommerce Campaign - Social Commerce) - Marketing Interactive - Digiz Awards 2024 - Gold Award (Best Acquisition & Retention Strategies, Best Customer Journey, Best Use of Personalisation Strategies, Best Customer Relationship Management Platform, Best Data Analytics Tool, Best Marketing Automation Platform, Best MarTech Team, Overall - Best of Agency); Silver Award (Best Use of Real-Time Marketing); Bronze Award (Best e-Commerce Strategies) - Marketing Interactive - MARKies Awards 2024 - Gold Award (Best Use of MarTech) - IAB - IAB HK Digital Awards 2023 - Merit Award - HKRMA - Smart Retail Tech Award 2023 - Gold Award - Watsons Hong Kong - Digital Strategic Partner Award (數碼策略合作夥伴大獎) of Watsons Health, Wellness & Beauty Award 2023 - HKRTIA - Retail Innovation Award 2022 - Best Retail Innovation (Product & Solution) - Gold Award
시장 타임라인 및 시그널 피드 잠금 해제
신규 제품 및 기술 활동 — 새 시그널 32건이 방금 나타났습니다.
이 회사가 각 시장에 진입한 순서 — 오래된 순부터 최신 순까지
Founding Sales Lead (New Market Build-out)
Omnichat, AI 네이티브 에이전틱 플랫폼으로 전환
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열5| 회사 | 시장 | 신규 시장 | 모멘텀 | 활동 | 확장 점수 |
|---|---|---|---|---|---|
 Omnichat본 회사 | 9 | 6 | +1000% | 36 | 35 |
Customer Success Manager
공고 보기Taipei, Taipei City, Taiwan · 3주 전
Account Manager (B2B Tech SaaS)
공고 보기Kwun Tong District, Hong Kong SAR · 지난달
Human Resources Business Partner
공고 보기Kowloon, Hong Kong SAR · 지난달
Modern customer journeys aren't linear - but conversations can connect them all. Discover how L'Occitane used WhatsApp to bridge online discovery, in-store experiences, and long-term loyalty.
진행 중
Personalisation doesn't have to break at scale. See how L'Occitane transformed WhatsApp into a powerful channel for meaningful, one-to-one customer engagement - without losing the human touch.
진행 중
Customer loyalty today is built through conversation, not campaigns. Learn how L'Occitane redefined loyalty by engaging customers on WhatsApp at every stage of their journey.
진행 중Omnichat, 2024 미래 소매업 컨퍼런스 개최. AI와 OMO의 소매업 진화 역할에 초점. 업계 리더들이 데이터 통합과 개인화 전략 논의.
Omnichat이 판매, 마케팅, 고객 서비스를 위한 AI 에이전트를 도입하여 자동화된 고객 참여를 통해 온라인 스토어 전환율을 2%에서 10-20%로 개선했습니다.
Omnichat이 세미나를 개최하여 AI 기반 WhatsApp 마케팅 솔루션을 선보였으며, Meta, Bauhaus, Lukfook Jewellery, SMCP가 WhatsApp을 활용한 비즈니스 성장과 고객 참여에 대한 인사이트를 공유했습니다.
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