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The companies winning with last-mile AI aren't rolling it out everywhere at once.They're picking one store, running one test, and learning before they scale.Benjamin Gordon, managing partner at Cambridge Capital LLC, made this point on Deliver: The Last-Mile Performance Podcast. The technology provides the infrastructure to run smarter, lower-risk experiments and invest in what works rather than making a network-wide bet. Watch a clip from the conversation below and catch the full episode here: ...

Every team across the last mile hit 100% of its own targets. The customer still had 0% satisfaction and made a WISMO call.That's the KPI problem Paula Natoli, director of global strategic industries at Google Cloud, laid out on the latest Deliver: The Last-Mile Performance Podcast. Functional metrics tell each department how well it did its job in isolation. But siloed KPIs may mask operational breakdowns that drive customers (and revenue) away.Watch a clip below, then catch the full conversatio ...