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Pylon
United States · Information Technology & Services
Information Technology & Services
Software Development
Customer Service
Pylon is a customer support platform designed for B2B companies, particularly high-growth software firms. It centralizes customer support by integrating various communication channels, including email, in-app chat, Slack, Microsoft Teams, and Discord, into a unified inbox. This approach meets the unique needs of B2B environments where traditional support tools may fall short. The platform offers essential features for post-sales teams, such as ticketing, a chat widget, a knowledge base, and AI-driven support tools. Pylon's AI capabilities help manage routine inquiries and provide intelligent suggestions to agents. It also includes analytics, SLA tracking, and proactive communication tools. Pylon is certified for security and compliance, including SOC 2 Type II, HIPAA, GDPR, and ISO 27001, making it suitable for enterprise customers. Pylon is tailored for companies with 50 to 250 employees in the software and technology sectors across North America, Europe, and Israel. Its pricing is tiered, starting at $59 per seat per month, accommodating various business sizes and needs.
2022
Founded
Information Technology & Services
Industry
United States
Location
1,904,473
Ranking
91 employees
Size

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