Interactive Media

इटली · दूरसंचार

Interactive Media is a company that specializes in automating contact center interactions using advanced Conversational AI technologies. Founded in 1996 in Italy, it has grown to become a leader in conversational omnichannel Virtual Agents, enhancing customer interactions across various channels and languages. The company operates from its headquarters in Italy, with additional offices in the United States and Brazil, powering hundreds of millions of conversations annually. The company offers a range of software and services aimed at improving customer engagement and operational efficiency. This includes Conversational Omnichannel Virtual Agents, Touch Tone IVR Replacement, and voice-enabling technology for chatbots. Interactive Media provides both cloud-based and on-premises solutions, allowing customers flexibility in managing their applications. With a strong presence in Europe and the Americas, Interactive Media is committed to innovation and delivering effective human-machine conversations, ensuring a positive customer experience.