Founded in 2017, Omnichat is an omni-channel chat commerce solution provider that centralises customers’ conversations from WhatsApp Business Platform, Facebook Messenger, Instagram, LINE, WeChat and website live chat into a single platform to enhance efficiency, increase sales revenue and drive conversion. Leveraging on our online-merge-offline(OMO) sales integration, gamified marketing automation, chatbots as well as customer service platform, Omnichat is committed to empowering brands to deliver personalised shopping experience and drive smart retail transformation. Headquartered in Hong Kong, with coverage in Taiwan, Singapore, Malaysia, Omnichat’s vision is to convert all visitors to customers through chat. The company has built a solid reputation in serving local and international retail and e-commerce brands. *Omnichat is an Official WhatsApp Business Solution Provider of Meta and Silver Tech partner of LINE Awards & Recognitions: - Marketing Interactive - Asia Ecommerce Awards 2024 - Gold Award (Best Use of Personalisation, Best eCommerce Customer Service, Best eCommerce Loyalty Programme); Silver Award (Best eCommerce Campaign - Social Commerce) - Marketing Interactive - Digiz Awards 2024 - Gold Award (Best Acquisition & Retention Strategies, Best Customer Journey, Best Use of Personalisation Strategies, Best Customer Relationship Management Platform, Best Data Analytics Tool, Best Marketing Automation Platform, Best MarTech Team, Overall - Best of Agency); Silver Award (Best Use of Real-Time Marketing); Bronze Award (Best e-Commerce Strategies) - Marketing Interactive - MARKies Awards 2024 - Gold Award (Best Use of MarTech) - IAB - IAB HK Digital Awards 2023 - Merit Award - HKRMA - Smart Retail Tech Award 2023 - Gold Award - Watsons Hong Kong - Digital Strategic Partner Award (數碼策略合作夥伴大獎) of Watsons Health, Wellness & Beauty Award 2023 - HKRTIA - Retail Innovation Award 2022 - Best Retail Innovation (Product & Solution) - Gold Award
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列5| 公司 | 市场 | 新市场 | 势头 | 活动 | 扩张评分 |
|---|---|---|---|---|---|
 Omnichat你 | 9 | 6 | +1000% | 36 | 35 |
Customer Success Manager
查看职位Taipei, Taipei City, Taiwan · 3周前
Account Manager (B2B Tech SaaS)
查看职位Kwun Tong District, Hong Kong SAR · 上个月
Human Resources Business Partner
查看职位Kowloon, Hong Kong SAR · 上个月
Modern customer journeys aren't linear - but conversations can connect them all. Discover how L'Occitane used WhatsApp to bridge online discovery, in-store experiences, and long-term loyalty.
进行中
Personalisation doesn't have to break at scale. See how L'Occitane transformed WhatsApp into a powerful channel for meaningful, one-to-one customer engagement - without losing the human touch.
进行中
Customer loyalty today is built through conversation, not campaigns. Learn how L'Occitane redefined loyalty by engaging customers on WhatsApp at every stage of their journey.
进行中Omnichat举办2024明日零售年会，聚焦AI和OMO在零售业演进中的角色。行业领袖讨论数据整合和个性化策略。
Omnichat推出AI代理服务，用于销售、营销和客户服务，通过自动化客户互动将网店转换率从2%提升至10-20%。
Omnichat举办研讨会，展示AI驱动的WhatsApp营销解决方案，Meta、Bauhaus、六福珠宝和SMCP分享如何利用WhatsApp促进业务增长和客户互动。
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